Privacy Policy – Cove and Cooper
Last updated: 03/01/2026
1. Introduction
This Privacy Policy explains how Cove and Cooper (“we”, “us”, “our”) collects, uses, stores, and shares personal information when you use our websites, services, and products.
Cove and Cooper is currently established in Australia and may also be established in other jurisdictions, including Norway. We are committed to protecting personal information and complying with applicable data protection and privacy laws worldwide, including the Australian Privacy Act 1988, the EU General Data Protection Regulation (GDPR), and other applicable laws where we operate or offer services.
2. Data Controller
Cove and Cooper acts as the data controller (or equivalent role under applicable law) for the processing of personal information described in this Privacy Policy.
Where we engage third parties to process personal information on our behalf, those parties act as data processors (or equivalent) and are bound by contractual obligations to process personal data only in accordance with our instructions and applicable data protection laws.
3. Use of Cookies and Similar Technologies
We use cookies and similar technologies to enhance website functionality, analyse usage, and improve our services.
3.1 Why we use cookies
- Remember user preferences
- Understand how visitors interact with our website
- Improve website performance, functionality, and content
We may use trusted third-party service providers to assist with analytics and website optimisation. You can control or disable cookies through your browser settings. Restricting cookies may affect the functionality of some features on our website.
3.2 Analytics tools
We use analytics tools, such as Google Analytics, to collect information about website usage, including page visits, session duration, and interaction patterns.
Analytics data is generally aggregated and used to improve our services. Where required by law, analytics cookies are used only with user consent. IP addresses are anonymised or otherwise protected where supported by the relevant technology.
3.3 How to delete cookies
Most browsers allow you to delete or block cookies through their settings. Instructions can be found in your browser’s help function. Limiting cookies may affect website functionality.
4. Information We Collect
4.1 Information you provide to us
When you contact us, submit forms, or communicate with us, you may provide personal information such as your name, email address, and message content.
4.2 Information collected automatically
- IP address (where permitted by law)
- Device type and browser
- Pages viewed and interactions
- Approximate location
4.3 Information from third parties
We may receive information from third parties such as analytics providers, advertising partners, or service providers to help us understand usage patterns and improve our services.
5. How We Use Personal Information
- Provide and operate our services
- Respond to enquiries and communicate with you
- Improve and personalise user experience
- Analyse usage and market trends
- Prevent fraud and ensure security
- Comply with legal obligations
Where required by law, we rely on appropriate legal bases for processing, such as consent, contractual necessity, legal obligations, or legitimate interests.
6. Marketing Communications
If you have an existing relationship with Cove and Cooper, we may send you marketing communications in accordance with applicable law. Where required, we will only send marketing communications with your consent.
You may opt out of marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.
7. Sharing and Disclosure of Information
We may share personal information with service providers, partners, affiliates, or authorities where required by law. Personal information is shared only as described in this Privacy Policy and subject to appropriate safeguards.
We do not sell personal information.
8. International Data Transfers
Cove and Cooper operates globally. Personal information may be transferred to, stored in, or processed in countries other than your country of residence. Where required by law, we ensure appropriate safeguards are in place for international data transfers.
9. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
10. Your Rights
Depending on your location, you may have rights under applicable data protection laws, including the right to access, correct, or delete personal information, object to or restrict processing, withdraw consent, or request data portability.
11. Children’s Privacy
Cove and Cooper does not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will delete it promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be published on our website with the revised effective date.
13. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact us:
Email: post@coveandcooper.com